Frequently Asked Questions

• Why trust Hiperstork?

We have delivered more than 10,000 packages throughout Spain since Hiperstork was founded in 2021.
100% Satisfaction from our customers. (You can see some reviews on our Instagram, or within this same website in the products (reviews section))
We are 100% transparent with our clients

• How can I place an order?

To place an order, you must first choose the desired product, add it to the cart and complete the purchase by adding your details and delivery details, as well as choosing the payment method and making the payment.

• Can I pay cash on delivery?

Not at the moment. Orders are shipped directly from the factories to the address indicated.

• Do I need to register to place an order?

No, you will not need to register to purchase from our store, we will only ask you for the information necessary to process your order.

• What happens if I'm not home when my order arrives?

You will be notified that delivery of the package was not possible. You can pick it up at the nearest post office the next day.

• How long will it take for my order to arrive?

Once we receive your order and payment, we will hand it over to the shipping company.

The approximate times would be as follows:

1. Payment is made via Paypal/Visa/Master Card. (Instantly)
2. Payment is processed. (Instantly)
3. The order is processed. (2-3 days)
4. Correos is the company responsible for delivering the package. (5 - 7 days)
TOTAL TIME: 5 - 7 days.

Taking into account the above data, once you have placed your order you should receive it within 7 business days.

• How can I make sure that my order has been placed correctly?

When you place an order you will receive an email with the order confirmation.

If you have not received it, check your spam folder. If you cannot find the email, contact us to check that we have your email correctly.

• I have placed an order but have not received order confirmation.

If you have not received the order confirmation email, check your spam folder. If you cannot locate the email, contact us to check that we have your email correctly.

• I have not received my order. What can I do?

We guarantee a full refund if you have not received the ordered item within 60 working days. If 60 working days have passed and you have not received the ordered item, you can request a full refund by sending an email from the contact section indicating the order reference.

Once you have requested a refund, our team will review your case and will notify you of a decision within 72 hours. If your request is approved, you will be reimbursed for the amount of the item not received, if possible using the same payment method you used when placing the order. Depending on the payment method, the refund may take 1 to 3 days to be made effective.

• Can I remove any product from my order?

If you have not yet completed the purchase, you can delete the products from the shopping cart.

If you have already made and paid for your purchase, you must request that we cancel the desired product within the order, provided that we have not started preparing it.

• Can I cancel my order?

You can cancel your order as long as we have not started preparing the purchased product. Once the product has started to be prepared, we will not be able to cancel the order.

• Can I choose a different color that is not on the website?

It is not possible to choose colors other than those we currently have on the website to select from.

• Can I choose another drawing?

It is not possible to choose a drawing other than those we currently have on the website to select from.

• Can I choose a different font than the one you have available?

It is not possible to choose a font other than those we currently have on the website to select from.